Refund Policy

Last Updated: July 25, 2026

At Ko Logic Tech, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase or your order number is required.
• Certain items, such as software, downloadable products, gift cards, and customised products, are not eligible for return unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or the product is defective.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact us before returning the item.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of returns sent without tracking.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has shipped, it cannot be cancelled and must instead follow our return process.

Contact Us

If you have any questions about this Refund Policy or need to request a return or refund, please contact us:

Ko Logic Tech
Email: kohemeng1@gmail.com
Website: https://kologictech.com